Refund and Returns Policy

Refund and Return

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, the seller may send you an email to notify you that we have received your returned item. The seller may also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact the seller and if it is not resolved with the seller then contact iSellnshop.com

Sale items

Some sellers may only issue refunds on regular priced items. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to the correct vendor/seller.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate may be mailed to you by the seller

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the seller may send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the seller.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This policy may vary from seller to seller.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Seller may not guarantee that they will receive your returned item.

isellnshop.com facilitates meaningful connections between buyers and sellers, fostering a mutually beneficial exchange while cultivating and sustaining a vibrant global ecommerce marketplace that nurtures creative entrepreneurship opportunities. However, we are not a part of third-party transactions between vendors/sellers that offer products or services in our marketplace to buyers unless otherwise stated that you are buying from iSellnshop.com.

We do not pre-screen all products and services that are sold through our marketplace, nor do we endorse any third-party vendor/seller on our platform.
Vendors/Sellers have their own order processing times which include receiving payment, shipping and tracking orders to their customers.
You assume full responsibility for ordering and buying from vendors/sellers on or marketplace.
After receiving your item, you must contact the seller within the time frame that is stated by the seller. Refunds will be given as stated by the seller including how returned shipping will be handled.
If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, the seller might deduct from the refund to cover the loss in the item’s value
If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
If the returned item is used, damaged, or missing any parts, or is damaged during return shipping because it wasn’t packaged correctly, the seller might deduct from the refund to cover the loss in the item’s value.

Condition of Return:

Buyers may be liable for loss in value of the item if it’s returned in a different condition from which it was received, or if the item is not packaged securely to prevent damage in shipment. In the event that an item is returned used or damaged, the seller might deduct the amount of loss from the buyer’s refund.

This applies when the loss in value is due to handling of the goods which was not necessary for checking the condition, properties, or mode of operation.

Buyers who have a history of abusing the returns process may be subject to the consequences of being issued a warning or being held liable for damage returns, or restricted/removed from our platform.

To be eligible for a full refund, the exact item you purchased must be returned. Returns that do not meet the below criteria may be subject to a deduction from the refund to cover the loss in the item’s value.

General return requirements

Same or unaltered condition (not an exhaustive list):

Unused, unaltered, with no damage or signs of use outside of the listed item condition or how it was received
All parts and accessories must be intact
Must be returned with original product packaging: boxes, UPCs, bags or any items used to wrap and protect the item
Must include all items that were included in the original package, such as cords, cables, remote controls, manuals, warranty and rebate cards, free gifts or bonus items
Items must have original tags, labels, and/or any accompanying materials that were originally included.

Art & Collectibles

Must include any provided certificates of authenticity, grading or appraisal
Items must not be removed from sealed packaging

Business & Industrial

Should be drained of any fuel or liquid
If assembled, item should be dismantled before return

Fashion

Items cannot appear washed or used
Items must have original tags
Sanitary lining cannot be removed from an undergarment
Item cannot be altered in any way
Item cannot be stained (dirt, makeup, food, etc.)

Food & Beverages

Item must be unopened
Item must not be expired

Home & Garden

Vacuum sealed products must remain vacuum sealed
Should be drained of any fuel or liquid
If assembled, item should be dismantled before return

Software, Movies, Music & Games

Factory seal must not be broken/opened

You must follow all laws and rules for using our platform. If you violate laws or our rules actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

By using a third-party service, you may also be subject to an agreement with the third party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement. Apple Pay is a third-party service provided by Apple Inc. and is subject to the Apple Pay Terms and Conditions. Google Pay is a third-party service provided by Google Payment Corp. and is subject to the Google Pay Terms of Service for US users,

When purchasing from sellers who use PayPal only, buyers may pay through PayPal only. iSellnshop may share your personal or transactional information with those third-party service providers for purposes related to payments processing. The provider and processing time for your payment will vary based on the country in which you’re located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, iSellnshop reserves the right to contact you directly and to seek payment.

For the safety of the iSellnshop community, and to avoid scams and fraud, all transactions must take place through the iSellnshop checkout system, and only transactions that take place through the iSellnshop checkout system are eligible for our follow-up and customer services related to any transactional dispute.

Your review and/or photograph and profile information will be publicly displayed on the seller’s listing and review pages.

By leaving a review or photograph, you acknowledge that your content may not violate our rules for Creating and Uploading Content, in addition to the following:

Contain graphic, mature, or obscene language or imagery, or any content that is subject to our mature content policy;
Be about things outside the seller’s control, such as a shipping carrier, iSellnshop, or a third party;
Include shilling or otherwise falsely inflate a shop’s review score; or
Undermine the integrity of the reviews system.

By uploading a photograph to one of iSellnshop’s websites or our mobile app, you warrant that:

You own the photograph or you have the rights or permission to use the photograph; and
You understand that, as stated in iSellnshop Terms of Use, iSellnshop has license to use any content you provide to iSellnshop.

Sellers may respond to reviews of three or fewer stars. Sellers’ responses to reviews must also comply with this policy. Sellers may hide photographs that they do not feel accurately represent their brand, or they may report reviews that violate our Terms of Use. We reserve the right to remove reviews or photographs that violate our policies or Terms of Use.

Creating and Uploading Content

On iSellnshop you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos and more. In order to keep iSellnshop community safe and respectful, you agree that you will not upload content that:

Contains hateful or derogatory language or imagery, or any content that is subject to the law in the U.S. in reference to Anti-Discrimination and Hate Speech Policy;
Contains threats, harassment, extortion, or violates our rules about interference;
Violates someone else’s intellectual property rights;
Is false, deceptive, or misleading;
Contains unsolicited advertising or promotions, requests for donations, or spam;
Contains private information, whether it is your own, or someone else’s;
Encourages or facilitates a transaction that evades the iSellnshop checkout process;
Contains prohibited medical drug claims;
Violates any of the rules described in our policy about prohibited items

Some content on iSellnshop maybe subject to additional requirements.

Reporting a problem with an order

Although isellnshop is not directly involved in a transaction between a buyer and a third-party seller on our website, we provide support for resolutions to problems if your order does not go as expected and you are unable to reach a resolution with the seller. If you experience an order issue, the first thing you must do is to get in touch with the correct vendor/seller and then give them reasonable time to resolve the issue, usually with in 48 hours. After this time has elapse, you can feel free to contact iSellnshop to let us know about an unresolved issue with an order. You agree and understand that iSellnshop may use your personal information for the purpose of resolving disputes with other vendors/sellers. If you choose a refund as your preferred resolution, keep in mind that iSellnshop only allows on-platform refunds for a period of 60 days post-transaction. After this 60 day window has closed, iSellnshop cannot support on-platform refunds for your order. However, you may still communicate directly with the vendor/seller to come to an off-platform resolution. Refunds issued by iSellnshop will be in your original form of payment, and most of the time it will be processed through Paypal. However, you will receive credit.

Non-Delivery
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:

There is no valid proof that the item was shipped to the buyer.
An item was not sent to the address provided on iSellnshop.

Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from the seller’s listing description or photos. Here are a few examples of not as described cases:

The item received is a different color, model, version, or size.
The item has a different design or material.
The seller failed to disclose that an item is damaged or is missing parts.
The buyer received the incorrect quantity of items.
The item was advertised as authentic but is not authentic.
The condition of the item is misrepresented (e.g., the item is described as new but is used).

Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages.

If iSellnshop determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. In the event that iSellnshop needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of an iSellnshop Credit.

Ineligible Transactions
Some disputes don’t qualify for iSellnshop support resolution, these include:

Items that are damaged by shipping carrier (if properly packaged by the seller).
Items that have been altered, used, worn, washed, or discarded after receipt.
Items that are received after the agreed-upon delivery date due to shipping delays.
Items that are returned without a return agreement.
Items that are accurately described but don’t meet a buyer’s expectations.
Cost of shipping disputes.
Items that are purchased in person.
Items prohibited from sale on iSellnshop, including services and intangible goods.
Transactions where payment is not made via iSellnshop’s checkout system.

Requesting a Cancellation

Only sellers may cancel transactions. Buyers may request that a seller cancel an order via Messages.

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop or store policies. Not all sellers accept returns.

Empowering Sellers and Buyers for mutual exchange